5.3  Audits

Apart from a large investment in Research and Development, CICL heavily invests in maintaining and updating its work procedure and computer systems.

CICL is party to a number of internal and external audits and review systems. Audits are a fundamental part of demonstrating the integrity of business processes and identifying areas for continuous improvement activity, as well as demonstrating compliance with different licences, standards and regulatory requirements. These feedback mechanisms allow CICL to collect data on the effectiveness of the various programs we initiate. Table 5.3 lists some of the audits carried out in the past year.

Table 5.3  External Audits/Reviews of CICL business 2000/2001

As well as these external audits and reviews, CICL conducts numerous internal audits and reviews for checking data integrity, identifying areas for business improvement and assessing supplier performance.

In the next season CICL will put into place a system for obtaining ongoing customer feedback to support new developments in customer services.

5.3.1  LWMP finance audit

The independent auditors MME Johnson have noted that the Co-operative has a clear understanding of which of its past activities are embraced by the HoA. The Co-operative has reviewed its records and the costing of its past activities, as well as those of the antecedent entities. This has been carried out to accurately identify past costs that qualify as LWMP expenditure and to accurately identify the funds held that are yet to be spent.  As a result the Co-operative has identified that the balance of unexpended LWMP funds, as at 30 June 2000, was overstated by an amount of $1.389 million.  The estimated unspent monies as at 30 June 2001 have been brought to account as a liability.  Details of the LWMP funds are set out below in Table 5.4.

Table 5.4  Audited LWMP finance report